Newsletter #16 - Spyware, Broadband Connections

What is Spyware?

The three top reasons we get called by clients are:

1. Their computer has reached the end of its life, and they need to replace it.
2. They have been infected by spyware, so the computer is no longer running normally.
3. Their internet connection isn't working.

Most of you have probably heard of spyware, but don't quite know what it does or how it affects your computer. Windows has a pretty simple explanation.

While some spyware is only a nuisance and relatively harmless, we occasionally run across a computer that is so deeply infected that the operating system must be reinstalled. This is the worst-case scenario. The good news is that there are programs out there that can help protect you from getting to this point. We recommend a few programs, including Webroot Spysweeper and Lavasoft Ad-Aware 2007. Both of these programs have real-time / proactive protection, automatic updates, and the ability to configure a scan on a daily, weekly, or monthly basis. While there are free versions of spyware programs - such as Spybot Search & Destroy and Ad-Aware Free - they are limited in their abilities to protect you before you get infected.

There's one other thing you should know, and it definitely falls into the "ignorance is bliss" category - we have not found just one program that will catch and protect you from 100% of all the spyware and viruses out there. In our experience, we typically run 2 or 3 spyware and virus scans to remove as many infections as possible. So, in addition to having a good antivirus program that is regularly / automatically updated, we advise that you purchase one of the above programs. For even better protection, we recommend also installing one of the free programs. In this way, you can have an automatic daily scan and manually run the other.

If you would like for us to help you with your protection, please give us a call to set up an appointment.

Broadband Connections

While Wired PC Guys certainly exists to provide a means for us to make a living, we also like the thought of equipping our clients to solve the simpler of the problems that they face in day-to-day use of their computers. Along those lines, if you've never checked out the Troubleshooting part of our site, I'd strongly encourage you to do so. Of particular interest:

• Instructions on How to Reset Your Broadband Internet Connection - a great page to print out and put somewhere near your computer so that the next time you can't connect to the Internet, you can try some simple troubleshooting on your own; and
• How to Find Your Wireless Key - instructions on determining your router's security code if you've misplaced it.

Interesting Links

• How to limit your personal data in online directories
  If you're concerned about how much of your personal information can be found online, check out this article with a few ideas on limiting the amount of personal info you give to the world.
• What is a cookie?
  Chocolate Chip, Snickerdoodle, Oatmeal, or White Chocolate Macadamia Nut - no, these are not the kinds of cookies your computer downloads as you browse the Internet - though wouldn't that be cool if you could!? Learn more about how cookies can enhance your online experience.

Closing Thoughts

Please let us know how we can serve you. And have great week!

Don and Aaron

PS - If you appreciate this newsletter and / or our services, please forward this on to your family, friends, and coworkers. If this email was forwarded to you and you would like to join the list, please click here to sign up for your free subscription.