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Email Link Troubleshooting

"Why doesn't Internet Explorer open when I click a link in my email?" For those of you that have iTunes installed on your computer, you might have seen a recent screen like this one (to the right). Please notice the item called Safari. This is the web browser that all Mac computers come with. If you don't uncheck this program when updating iTunes, it will be installed. This has caused some problems for clients because it becomes your default web browser. The best option is to uncheck Safari so it doesn't get installed in the first place. The next best option is to go to your Control Panel and uninstall Safari. But if it gets installed and you'd like to leave Safari installed but just not have it as your default web browser, then thankfully there is a very simple fix for this.
  1. Open up Internet Explorer.
  2. Click on Tools.
  3. Click Internet Options.
  4. Click on the Programs tab.
  5. Click the button under "Default web browser" that says "Make default."

Internet Options
Windows XP

Internet Options
Windows Vista

This should resolve your issues. If you continue to have problems, please give us a call and we can assist you.


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